Khadijah&Co.

Effective Date: May 4, 2025

At Khadijah&Co, we strive to ensure your satisfaction with every purchase made through our website, shopknco.in. This Returns Policy outlines the conditions under which returns or replacements may be considered. Please read this policy carefully before making a purchase.

 

1. No Returns Except in Exceptional Circumstances

We do not offer returns or refunds except in exceptional circumstances, as determined solely at the discretion of Khadijah&Co. Such circumstances may include unique situations not covered by standard policies, and decisions will be made on a case-by-case basis.

​

If you believe your situation qualifies as exceptional, please contact us at support@shopknco.in with your order details and a detailed explanation of your request. We reserve the right to approve or deny return requests based on our assessment.

 

2. Replacements for Damaged or Incorrect Products

We may offer a replacement in the following cases:

• Damaged Product: If the product you received is damaged or defective upon delivery.

• Wrong Product: If you received a product that is different from what you ordered.

To request a replacement, you must:

• Contact us at support@shopknco.in within 7 days of receiving your order.

• Provide your order number, a description of the issue, and photographic evidence of the damaged or incorrect product.

• Return the product in its original packaging, unused, and in the same condition as received, unless the damage occurred during shipping.

Upon approval, we will arrange for a replacement to be sent to you at no additional cost. We reserve the right to inspect the returned product before processing a replacement. Refunds will not be issued in lieu of replacements unless a replacement is unavailable.

 

3. Non-Eligible Items

Replacements or returns will not be provided for:

• Products damaged due to misuse, improper handling, or negligence by the customer.

• Products that have been used, altered, or removed from their original packaging (except where damaged upon receipt).

• Change of mind or dissatisfaction with the product’s appearance, size, or fit, unless it qualifies as an exceptional circumstance at our discretion.

 

4. Return Shipping

If a replacement is approved, we will provide instructions for returning the damaged or incorrect product. We will cover the return shipping costs for approved replacements. If you return a product without prior approval, you will be responsible for all shipping costs, and we may not process the replacement.

 

5. Processing Time

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your replacement request. If approved, a replacement will be dispatched within 7-10 business days, subject to product availability. If a replacement is not available, we will contact you to discuss alternative solutions.

 

6. Contact Us

If you have any questions or need assistance with our Returns Policy, please contact us at:

Khadijah&Co
Email: support@shopknco.in
Website: shopknco.in

​

We are here to assist you and ensure a smooth shopping experience.