Shipping Policy
Effective Date: May 4, 2025
Thank you for shopping with Khadijah&Co. This Shipping Policy outlines the details regarding the shipping of products purchased through our website, shopknco.in. Please review this policy to understand our shipping procedures and expectations.
1. Order Processing
Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. You will receive a confirmation email once your order has been processed and shipped, including tracking information where available.
2. Shipping Destinations
We currently ship to addresses within India. International shipping may be available in the future, and any updates will be reflected on this page. Please ensure that the shipping address provided during checkout is accurate and complete, as we are not responsible for delays or non-delivery due to incorrect address information.
3. Shipping Methods and Costs
We partner with trusted third-party courier services to deliver your orders. Available shipping methods and associated costs will be displayed at checkout based on your location and the weight of the items in your order. You can select your preferred shipping option before completing your purchase.
Shipping costs are non-refundable unless the product is eligible for a replacement under our Returns Policy.
4. Delivery Times
Estimated delivery times vary depending on your location and the shipping method selected:
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Within India: 3-7 business days for standard shipping, depending on the destination.
Please note that these are estimated delivery times and not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, courier service issues, or public holidays. We will provide tracking information where available to help you monitor your shipment.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email (if applicable). You can use this tracking number to monitor the status of your delivery through the courier’s website. If you do not receive tracking information or have issues tracking your order, please contact us at support@shopknco.in.
6. Undelivered or Lost Packages
We are not responsible for packages that are lost, stolen, or undelivered due to incorrect shipping information provided by you or issues with the courier service. If your package is marked as delivered but you have not received it, please:
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Check with neighbors or your local post office/courier facility.
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Contact us within 7 days of the delivery date to report the issue.
We will work with the courier to investigate, but we cannot guarantee a replacement or refund for undelivered packages.
7. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please refer to our Returns Policy for details on requesting a replacement. You must report such issues within 7 days of receiving your order.
8. Shipping Restrictions
Certain products may have shipping restrictions due to their nature (e.g., fragile items) or local regulations. If a product cannot be shipped to your location, you will be notified during checkout or via email, and your order may be canceled with a full refund.
9. Contact Us
If you have any questions or concerns about our Shipping Policy or your order, please contact us at:
Khadijah&Co
Email: support@shopknco.in
Website: shopknco.in
We are committed to ensuring a smooth and reliable shipping experience for all our customers.